Last updated: March 2025
This Privacy Policy describes how NEXUS Aegis (“we”, “our”, or “us”) collects, uses, and safeguards information when you use our platform and services. By using NEXUS Aegis, you agree to the practices described in this policy.
Information we collect
We collect the following categories of information:
- Account information: Email address, password (hashed), and plan selection when you register.
- Usage data: Pages visited, features used, session duration, and interaction events within the platform.
- Device and browser data: Browser type, operating system, screen resolution, and IP address, collected automatically when you access the platform.
- Communications: Any messages you send to our support or enquiry email addresses.
- Payment data: Payment processing is handled by our payment provider. We do not store card numbers or full payment details on our servers.
We do not collect your trading activity, portfolio holdings, exchange API keys, or any financial account data. NEXUS Aegis is a read-only intelligence platform and does not connect to brokerage or exchange accounts.
How we use your information
We use collected information to:
- Provide, maintain, and improve the NEXUS Aegis platform and services.
- Manage your account, subscription, and billing relationship.
- Respond to support requests and enquiries.
- Send transactional emails (account confirmation, billing receipts, critical notices).
- Analyse aggregate usage patterns to identify areas for improvement.
- Prevent fraud, abuse, and security incidents.
We do not sell your personal information to third parties. We do not use your data for targeted advertising.
Cookies and analytics
NEXUS Aegis uses cookies and similar technologies to maintain your session, remember preferences, and collect usage analytics. See our Cookies Policy for a full breakdown of what we set and why.
Analytics data is collected in aggregate and used only to understand how the platform is used. We do not use analytics data to build individual user profiles for advertising purposes.
Data retention
We retain your account data for as long as your account is active. If you cancel your subscription and request account deletion, we will delete your personal data within 30 days, except where retention is required for legal or accounting purposes.
Aggregated, anonymised usage data may be retained indefinitely for product improvement purposes.
Security
We use industry-standard measures to protect your data, including encrypted connections (HTTPS/TLS), hashed password storage, and access controls limiting which team members can access personal data. No transmission or storage method is completely secure, and we cannot guarantee absolute security.
Third-party services
We use a limited set of third-party services to operate the platform, including payment processing, email delivery, and analytics. These providers receive only the data necessary to perform their function and are contractually required to protect it.
Market data is sourced from Binance via public WebSocket and REST API endpoints. This does not involve any transfer of your personal data to Binance.
Sidekick AI responses are generated via third-party AI providers (Anthropic, OpenAI). Queries sent to Sidekick include chart context data (symbol, indicators, candle data) but not personal account information.
Your choices
You have the following rights regarding your personal data:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated personal data.
- Opt out of non-transactional communications at any time.
To exercise any of these rights, contact us at hello@nexusaegis.io.
Contact us
Questions about this Privacy Policy or our data practices should be directed to hello@nexusaegis.io. We aim to respond within two business days.