Browse the categories below to find help with specific platform features. If you cannot find what you are looking for, contact us at support@nexusaegis.io and our team will assist you.
- ›Creating your account and accessing the platform
- ›Navigating the dashboard and choosing a workspace
- ›Connecting your first watchlist
- ›Understanding plan features and limits
- ›Switching symbols and timeframes
- ›Reading regime classification and confidence scores
- ›Interpreting EMA stack and MACD readings
- ›Customising indicator overlays
- ›How signal confluence scoring works
- ›Reading entry, stop-loss, and target levels
- ›Understanding R:R ratio in signal output
- ›Why some signals are filtered at certain timeframes
- ›Choosing the right analyst mode for your question
- ›What data Sidekick receives from the chart
- ›How conversation history affects follow-up answers
- ›Best practices for chart-aware queries
- ›Running a backtest on the current strategy
- ›Interpreting win rate, Sharpe ratio, and drawdown
- ›Understanding regime-adjusted performance
- ›Avoiding overfitting to a single market period
- ›Using position sizing tools
- ›Setting and interpreting ATR-based stop levels
- ›Monitoring portfolio exposure
- ›Risk workflow for structured trade approval
- ›Changing or upgrading your plan
- ›Cancellation and billing cycle
- ›Understanding what each plan includes
- ›Contacting support for billing issues
Frequently asked questions
Is the market data genuinely live?
Yes. All plans connect to a real-time Binance WebSocket stream for 200+ crypto pairs, with sub-second price updates. Data is not delayed or simulated.
Does the platform execute trades?
No. NEXUS Aegis is a read-only intelligence and decision-support platform. It does not place, manage, or interact with orders. Broker integration is on the roadmap.
Can I cancel my subscription at any time?
Yes. Cancellations retain access until the end of the current billing cycle. See the refund policy for details.
What markets are supported?
Currently Binance spot markets across 200+ cryptocurrency pairs. Additional asset classes and exchanges are on the roadmap.
How do I contact support?
Email support@nexusaegis.io or visit the contact page for all enquiry types.